Terms
Last updated October 15, 2026
The service
Hey Santa offers live video calls with a Santa character and a wish list with prices from online stores. Santa is a character. Calls are for fun and are not a promise of any gift.
Accounts
You must be 18 or older to buy minutes, and you must be the parent or guardian of any child who talks with Santa. You are responsible for being nearby during the call.
Minutes and payment
Minutes cost $1 each and are sold in packs. Minutes don't expire while the service runs. A call uses minutes by the second while it is connected; unused time from a call goes back to your balance. If a call fails because of a problem on our side, its minutes go back automatically. For refund questions, write to help@heysanta.lol.
Prices and stores
Prices on the wish list come from online stores and can change at any time. Always check the price, seller and condition on the store's page before you buy. We are not the seller of any item, and no store pays us.
Fair use
Don't try to make Santa say harmful things, misuse the service, or use it to collect information about children. We may end calls or close accounts that do.
Limits
The service is provided as is. To the extent the law allows, our liability is limited to the amount you paid us in the last 12 months.