Privacy notice
Last updated October 15, 2026
Who uses Hey Santa
Accounts belong to adults: a parent or guardian creates the account by paying for minutes, and starts every call. Children do not create accounts or type information into the site. Paying with a card is how a parent confirms they are the adult responsible for the child.
What we collect
From the parent: email address, payment details (handled by our payment processor; we never see the full card number), and the minutes bought and used. For a call: the child's first name, an optional age and an optional note the parent writes for Santa. During a call, the child's voice is turned into text so Santa can answer. We keep a rough location (about 10 km) of each call to show a gift on our public globe; it is never linked to a name or account on the page.
What we keep, and for how long
We do not save audio or video of calls. The text of a call is used to write the wish list and then deleted from our systems. The wish list, call times and minutes stay in the account until the parent deletes them or asks us to close the account.
Who processes it
We use service providers to run the video call, the speech and conversation, payments, price lookups, email and hosting. They process information only to provide those services to us. We do not sell personal information and we show no ads.
Parents' choices
A parent can review the wish list at any time, remove items, and ask us to delete the account and everything in it by writing to help@heysanta.lol. We answer within 30 days.